Customer Relations

It can be incredibly funny to be responsible for Customer Relations. Though sometimes, you can’t help but think “WTF” pretty loudly:

Whi can not download aplication that do not cost anything
. Although i have a password and email contract for Blackbarry. Error number  that appers is: 30601 with the massage ” unable to validate the email  address and the password combination.

Now, what in the seven hells could be the problem?